UK Returns for Online Returns
- You must notify us of any returns via email to [email protected] before sending back any items and include your order number within the parcel.
- Returns must be notified within 14 days of receipt of your items.
- Items must be unused, unopened, in all the original packaging with all seals intact to receive a full refund. You cannot cancel your order or demand a refund once you have opened and/or used the product containers or packaging.
- Your order will not be refunded until the items have been received and scanned by us. The refund will be processed back to the original credit/debit card account used to purchase the item.
- Please note we do not take any responsibility for items lost or damaged when being returned to us, to avoid problems ensure you keep a proof of postage receipt from the post office.
International returns
For international orders we are able to offer returns for items received as long as we receive notification within 7 days of receiving the items
Panacea does not take any respo
nsibility for the cost of returning the items or any duties/taxes incurred.- Please note we do not take any responsibility for items lost or damaged when being returned to us, to avoid problems ensure you pack the items securely, keep a proof of postage receipt from the post office or send the items back to us via a tracked/recorded service which insures the value of your goods.
- Items must be unused, unopened, in all the original packaging with all seals intact to receive a full refund. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product.
- Your order will not be refunded until the items have been received and inspected by us. We will process the refund back to the original credit/debit card/PayPal account used to purchase the item.
Order cancellations
- If you cancel your order after we have dispatched the products you must return the products in accordance with the returns policies above, unopened and in their complete packaging, to ou r head office address.
Wrong item received
- We apologise if you have received the wrong item by mistake and we aim to resolve this for you as quickly as possible.
- Please contact us as soon as you receive the wrong item and we will arrange for the wrong item to be sent back to us and a replacement/correct item to be sent back to you.
- To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.
Item missing
- Sometimes items may have been accidentally missed out of the order or may have been out of stock.
- We will investigate the matter immediately and resolve the problem.
- If you haven’t received your delivery within 10 working days, then please contact us to raise an investigation with Royal Mail.
Damaged or faulty items
- We aim to keep our customers satisfied and apologies if you have received an item that is damaged or faulty.
- If the item was damaged during delivery to you, we may need you to fill in a Lost Parcel or Damaged Items declaration form.
- For faulty items please contact us at h [email protected],and we will assist you on the next steps to receive a refund or replacement product.
About Delivery
We deliver to our customers within 2-5 working days, first class, signed for using Royal Mail.
| Shipping Option | Price (£) | Delivery Time |
| STANDARD DELIVERY (ORDERS UNDER £50) changes according to weight. | £3.50 | 2-4 WORKING DAYS |
| FREE Delivery (Orders over £50) | FREE | 2-4 Working Days |